Here at ivoog.com we make sure our customers are 100% satisfied. Any damaged or defective items are covered under our extended warranties and in no way should our warranties be confused with our return policy (see our warranty page). If for any reason you need to return an item for a refund, please review the terms and conditions below; then fill out the R.M.A. (Return Merchandise Authorization) to initiate your return below, or call us toll free.
If your item has arrived damaged or defective, don't worry. Your covered free of charge by our ivoog.com only warranties! Visit our warranty page.
Return Terms and Conditions:
ivoog.com offers a 35 day period to initiate a return shipment starting on the purchase date.
Merchandise must be received in 100% new, never-used condition. Merchandise will not be accepted if it is worn, scratched, ridden, abused, damaged or if gas has been added to the fuel tank. Merchandise must arrive complete (including all manuals, warranty cards, original documents, etc) and in the original packaging. Customer is responsible for all return shipping. Any additional shipping charges (refusals, etc) will be deducted from the customer's refund.
Preparing your item for return shipment:
- Re-pack the item securely and include all original contents of the box
- Include a copy of your invoice and/or your information including your name, address, contact details and anything else that may seem necessary
- Make sure the item is shipping to the correct specified address
- We recommend you service reputable carriers (UPS, FedEx, etc) that provide a tracking number for your protection
Once your return has been accepted for a refund, credit will be applied to the payment method used with the original purchase within 3 weeks. Due to our very low prices and the cost of returns, a restocking fee equal to 30% of the total purchase price will be applied along with any shipping charges. Shipping charges are non-refundable.
Any returns that do not follow the above guidelines will be refused. Only one return per item is allowed.
Return Merchandise Authorization Form:
